Доставка товара

  1. Delivery of the goods and period of delivery

3.1. General terms of shipment

3.1.1.     Order is shipped after the payment is received to the current account of Rosena owner company Rosena DK OÜ.

3.1.2.     Where possible, ordered goods are shipped within two (2) working days after the order is placed, but no later than within seven (7) working days after the payment is received. Where possible, orders placed before 14:00 are shipped on the same day.

3.1.3.     Orders are not processed or shipped during weekends or during bank holidays.

3.1.4.     Rosena is not obliged to ship an order if the respective payment is not transferred to the current account of Rosena DK OÜ.

 

3.2. How to receive an order in Estonia:

3.2.1.     Customer pick up – when the order is ready to be picked up a respective notification is sent to the Customer via e-mail. Goods are issued from Rosena's partner Beautyfor in MAgistral shopping centre, Tallinn, Estonia (Mon-Sun 10:00-21:00).

3.2.2.     Parcel terminal – orders are delivered through SmartPost parcel terminals. After an order is forwarded to SmartPost it should reach the Customer in 1-3 days. SmartPost also delivers parcels to its terminals during weekends. When the order is delivered to the parcel terminal SmartPost informs the Customer with a short message. Where the Customer does not indicate a phone number, it is impossible to notify him/her with a short message. In such a case SmartPost sends notification to the Customer’s email address. SmartPost delivers the order in the parcel terminal of your choice. It is not possible to change the place of delivery later.

       3.2.2.1 If a customer fails to pick up the order from SmartPost terminal within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of SmarPost. Initial transport cost already paid is not returnable.

3.2.3 Shipment to postal office via Omniva Post.  

3.2.3.1 If a customer fails to pick up the order from Omniva Postal office within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of Omniva. Initial transport cost already paid is not returnable.

3.3. How to receive an order in a foreign country:

3.3.1.     Omniva Post delivers orders as maxiletters (to post offices) at the fixed price of 8.50-11.50 euros to the countries indicated in the shipping list. If a customer fails to pick up the order from Omniva Postal office within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of Omniva. Initial transport cost already paid is not returnable.

3.3.2.     Deliveries to Finland via SmartPost parcel terminals. After an order is forwarded to SmartPost it should reach the Customer in maximum seven (7) days. SmartPost also delivers parcels to its terminals during weekends. When the order is delivered to the parcel terminal SmartPost informs the Customer with a short message. Where the Customer does not indicate a phone number, it is impossible to notify him/her with a short message. In such a case SmartPost sends notification to the Customer’s email address. SmartPost delivers the order in the parcel terminal of your choice. It is not possible to change the place of delivery later.

       3.3.2.1 If a customer fails to pick up the order from SmartPost terminal within the indicated time, the order is returned to Rosena DK OÜ. To receive the order, the customer then must pay both the returning costs and reshipping costs to Rosena DK OÜ according to the price list of SmarPost. Initial transport cost already paid is not returnable.

 

3.3.3.     When ordering to a country where to receive an order it is necessary to undergo customs or other additional procedures (in addition to transfer of goods to the carrier) the Customer shall provide for timely and accurate compliance with such procedures.

 

3.4. Price list of transport methods, estimated delivery times

Country

Transport method

Cost

Free transport

Transport time

Estonia

Customer pick up

0

Yes

2-7 working days

 

SmartPost Parcel terminal

2.80€

Yes, to orders that are at least 40€

2-7 working days

 

Omniva Post, postal office

4€

No

2-7 working days

 

Courier

5.50€

No

2 working days

Finland

SmartPost Parcel terminal

11€

No

2-7 working days. In Helsinki and surrounding areas 2-3 days, rest of Finland 3-7 days.

 

Omniva Post

8.50€

No

Up to 7 working days

Latvia

Omniva Post

8.50€

No

Up to 7 working days

Lithuania

Omniva Post

8.50€

No

Up to 7 working days

Rest of the world

Omniva Post

11.50€

No

7-30 working days in Europe. Rest of the world 14-60 days

 

 

3.5. Rosena offers free shipping worldwide for private purchase orders larger than 100€.

3.6. We reserve the right to change or lower the minimum price qualifying for free shipping as set out in Sections 3.4 and 3.5 (for instance during campaigns).

3.7. Please make sure that you indicate correct contact details when submitting your order. Rosena is not liable for any delays in delivery where they are caused by inaccurate or false details as presented by the Customer. Additionally, Rosena is not liable for the costs of returning the goods, if they are caused by inaccurate or false details presented by the Customer.

3.8. Where a product is not in stock, Rosena shall as soon as possible inform the Customer accordingly by email or by phone (but in any case not later than within 3 working days after receiving the order).

3.9. Rosena shall deliver the goods no later than within 30 days. Where it is impossible to deliver the goods, Rosena shall inform the Customer by email and shall refund the purchase immediately (but in any case not later than within 30 days).

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